Dear Editor,
My home phone line was broken on Jan. 5. I don’t have a cellphone, so on the next Monday (Jan. 8) I went to the city centre to try call Telus for service. And then I find it’s difficult to reach Telus. When I finally went to an office at corner of 227th Street and 119th Avenue, the receptionist of the office helped me and also told me “go to Community Service and they will help you.”
At Community Services the receptionist helped me, after about 15 minute effort. She asked the Seniors Services, Sandi Temple and Susan, in the office to help me.
Over the next three-and-a-half hours, Sandi kept calling. It’s a long, long wait time and many transfers to call Telus, but Sandi never gave up. Finally she made connection to the Telus and set schedule for service while I was waiting. Susan arranged the Seniors Digital Learning Service for me, and I think I really need it to make my everyday life much easier.
It was a good experience that day and I was happy to have Sandi and Susan helped me.
I am writing this letter as I really want to express my sincere appreciation to Sandi and Susan. Thanks for their true kindness and extraordinary service!
When I walked out that building I can see what a beautiful place this Community Services is and a wonderful city is Maple Ridge!
De. F. Wang, Maple Ridge
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