Concerns over Pitt Meadows community mailbox

Started in May, then resident's identity stolen, door left open

  • Dec. 17, 2015 11:00 a.m.

A break-in to her community mailbox has turned into a long and upsetting ordeal, involving potential identify theft, for Melanie Robinson and her husband.

They live on Streamstone Walk in Pitt Meadows and said that in May someone broke into their community mailbox.

Canada Post immediately forwarded all of the residents’ mail to a post office, but soon after someone tried to write an $8,000 cheque on her line of credit.

Fortunately, her bank caught the cheque.

Then someone used a Home Depot card in the couple’s name to charge a couple hundred dollars worth of items.

After many calls, the couple got those charges cancelled.

Then, the forwarding of her mail to a post office box number stopped after only a week. And last month, after the more secure community mailboxes were installed, the small door for her mailbox was left open.

Robinson said she spent hours on the phone trying to find out what was going on. It was only this week that Canada Post said it would investigate.

In particular, Canada Post will look at whether an employee left the door open and ensure that her mail will be forwarded to a post office, for which she paid $265.

“We’ve been talking with Canada Post, trying to get answers,” said Robinson.

“Why was our mailbox left open? Why can’t we change the locks? We’ve been dealing with it for months.”

Robinson said if the incident only involved a break-in to the mailbox, she wouldn’t have been as worried.

But it was the subsequent identity theft that brought the worry.

“It’s serious stuff when people are pretending they are you.”

A few months after the break-in, police called her and told her that her husband’s name was on a fake firearms permit, showing a different person in the photo.

“We have no idea what they’re doing. We don’t know who is trying to become Jason, which makes me wonder why our mailbox specifically was left open.”

She said Canada Post needs to be accountable for keeping mail secure.

Canada Post did change the lock to the mailbox this week and told Robinson it will ensure that her mail will be forwarded to her post office box number.

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Spike of bear calls to Conservation Officer Service prompts calls for prevention

‘We want to do everything we can beforehand to reduce conflict,’ said Sgt. Todd Hunter

Pitt Meadows mayor responds to petition to halt development of North Lougheed Study Area

A petition with 628 signatures was put before city council on Tuesday evening

Searching for isolated seniors in Maple Ridge and Pitt Meadows with music and dance

Seniors outreach team at Ridge Meadows Seniors Society came up with a pop up jukebox

Fraser North Farmers Market moves to online model for summer season amid COVID-19

Customers can order products online and pick up at Golden Meadows Honey Farm on Saturdays

B.C. retirement home creates innovative ‘meet-up’ unit for elderly to see family face-to-face

Innovative ‘purpose-built’ unit keeps residents safe when seeing family for first time since COVID-19

Facing changes together: Your community, your journalists

Thanks for helping The News to continue its mission to provide trusted local news

Death toll rises in COVID-19 outbreak at Langley Lodge

Number has risen to 22, making it the worst to date in B.C.

Fraser Valley libraries to offer contactless hold pick-ups

FVRL Express — Click, Pick, Go service to be offered at all 25 locations starting June 1

B.C.’s essential grocery, hardware store employees should get pandemic pay: retail group

Only B.C.’s social, health and corrections workers are eligible for top-ups

Edmonton, Vancouver and Toronto vying to be NHL hubs, but there’s a catch

The NHL unveiled a return-to-play plan that would feature 24 teams

B.C. sees 9 new COVID-19 cases, one death as officials watch for new cases amid Phase Two

Number of confirmed active cases is at 244, with 37 people in hospital

Nanaimo senior clocked going 50 km/hr over limit says her SUV shouldn’t be impounded

RCMP say they can’t exercise discretion when it comes to excessive speeding tickets

United Way allocating $6.6M in federal funding to help with food security, youth mental health

Applications from Fraser Valley and Lower Mainland charities being accepted for the emergency funding

Most Read