Health care industry is a prized target, experts say in wake of LifeLabs hack

Hackers accessed personal information of up to 15 million customers, almost all in Ontario and B.C.

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

Cyber security experts say that the recent data hack at LifeLabs Medical Laboratory Services, one of Canada’s largest medical services companies, is part of a broader problem faced by the health care industry.

LifeLabs revealed Tuesday that hackers gained access to the personal information of up to 15 million customers, almost all in Ontario and B.C., forcing the company to pay a ransom to retrieve and secure the data.

Raheel Quereshi, co-founder of Toronto-based consulting firm iSecurity, said Wednesday that the health care industry is a prized hacker target in recent years because victims often will pay a ransom to avoid an operational disruption.

iSecurity’s experience has been that the health care industry accounts for about the 48 per cent of the cases it has handled — although it wouldn’t reveal the identity of any of its 300 to 400 clients in Ontario.

“We completed, I think, more than 10 different cyber security responses this year, in health care. Some of them you’ve seen on the news and some of them didn’t make it to the news,” Quereshi said.

“So health care has been a big interest for the external threat agents and the hacker community.”

From the hacker’s point of view, he said, the health sector promises a good return on investment.

“The attackers are targeting health care sector more for financial gain than, really, trying to extract the information and sell it elsewhere. At the end of the day, they just want to get paid once they get in.”

Rob Martin, a vice-president for Waterloo, Ont.-based cyber security firm eSentire, agrees that criminals may move on to other victims after they’re paid — but that’s not necessarily the case.

“If someone is complacent, and doesn’t remediate or resolve the problem that caused things to happen in the first place, that threat will often times recur … and hold people hostage again.”

What’s more, Martin said, the criminals are “very opportunistic” and can find other ways to sell the information contained within the hacked database.

“On what’s referred to often as the dark web there are electronic sites … where you can buy identities and personal information quite inexpensively depending on the value of that data,” Martin said.

LifeLabs said Tuesday that the compromised database included health card numbers, names, email addresses, login, passwords and dates of birth but said it wasn’t sure how many of the files were accessed during the breach.

Privacy commissioners from B.C. and Ontario said they would examine the scope of the breach, the circumstances leading to it, and what measures LifeLabs could have taken to prevent and contain it.

LifeLabs chief executive Charles Brown, who has apologized publicly, assured the public that its consultants have seen no evidence that the data has been trafficked by criminal groups.

It’s offering customers one year of free protection that includes dark web monitoring and identity theft insurance. It will also contact about 85,000 customers in Ontario whose lab results were accessed.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Maple Ridge author Tiffany-Ann Bottcher is one of 21 authors whose real-life stories are featured in the new book Women in Business in a Changing World. (Special to The News)
Maple Ridge author shares real-life story to inspire women in business

Tiffany-Ann Bottcher, is a long-time Maple Ridge resident, a full-time business coach and blogger

People watch a car burn during a riot following game 7 of the NHL Stanley Cup final in downtown Vancouver, B.C., in this June 15, 2011 photo. There’s new evidence the Vancouver police were warned about a possible riot days before violence broke out during the final game of the Stanley Cup playoffs on June 15. THE CANADIAN PRESS/Geoff Howe
Maple Ridge residents share Vancouver Stanley Cup Riot memories

June 15th was 10th anniversary of Canucks Game 7 loss

Maple Ridge's Ron Paley aimed the camera skyward, to the clouds earlier this week, while out for one of his regular bike rides through Pitt Meadows and Mape Ridge. This time, he shared some images he caught while biking to Pitt River Bridge, then north up to the dikes and back around to Laity Street. "Awesome weather for biking… and the cloud formations were unique." (Special to The News)
SHARE: Cyclist stops to admire the clouds

Send us your photo showing how you view Maple Ridge or Pitt Meadows, and it could be featured soon

A fawn separated from his mother by a well-meaning homeowner in Maple Ridge is a cautionary tale, say Conservation officers and staff at Langley’s Critter Care wildlife sanctuary. (Critter Care/Special to the Langley Advance Times)
Maple Ridge fawn in Langley wildlife sanctuary after separation from mother

Wildlife officials say moving a fawn is not a good idea

Bryan Hutton, left, owner of Canadian Tire Maple Ridge, the gold sponsor, passes a cheque for $15,000 to Maple Ridge resident Mae Santiago-Shupe, this years winner of the Rotary Duck Race, with Clint Callison, president of the Rotary Club of Meadow Ridge. (Special to The News)
Maple Ridge resident wins Rotary Duck Race grand prize

Thousands raised for local youth, seniors groups and organizations – but less than in previous years

A small pod of Pacific white-sided dolphins pass by close to shore in Campbell River June 16, 2021. Still capture from video courtesy of Kimberly Hart
VIDEO: Dolphin sunset captured from Vancouver Island shore

Spectacular setting for view of travelling pod of Pacific white-sided dolphins

Police are asking for public assistance in locating Anthony Graham who has been charged with the murders of Kamloops brothers Carlo and Erick Fryer. (RCMP photo)
2 charged, suspect at large in killings of B.C. brothers linked to gang activity: RCMP

Kamloops brothers Erick and Carlo Fryer were found deceased in May on a remote Okanagan road

UFV athletes were honoured for their strength and perseverance during the pandemic. (UFV photo)
Fraser Valley athletes recognized in year without sports

UFV Cascades athletes honoured for strength shown during the pandemic

Albert Health Minister Tyler Shandro and Alberta Premier Jason Kenney unveil an opening sign after speaking about the Open for Summer Plan and next steps in the COVID-19 vaccine rollout, in Edmonton, Friday, June 18, 2021. THE CANADIAN PRESS/Jason Franson
Alberta 1st province in Canada to lift all COVID-19 public health restrictions

70.2% of eligible citizens 12 and older in the province have received a dose of the vaccine

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Fraser Health registered nurse Ramn Manan draws a dose of the Pfizer COVID-19 vaccine into a syringe at a walk-up vaccination clinic at Bear Creek Park, in Surrey, B.C., on Monday, May 17, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Honour our fathers’ with COVID-19 vaccine protection, B.C. urges

109 new cases Friday, 75 per cent of 12 and up immunized

(Paul Henderson/ Chilliwack Progress)
Trutch Avenue in Chilliwack to be renamed to remove racist taint

New name to have Indigenous significance as Chilliwack takes new step toward reconciliation

Canadian Prime Minister Justin Trudeau is seen during a joint news conference following the EU-Canada Summit, in Brussels, Belgium, Tuesday June 15, 2021. Trudeau says Canada is on track now to have 68 million doses delivered by the end of July, which is more than enough to fully vaccinate all 33.2 million Canadians over the age of 12. THE CANADIAN PRESS/Adrian Wyld
Vaccine deliveries enough to fully vaccinate all eligible Canadians by end of July

Three in four eligible Canadians now have their first dose, nearly one in five fully vaccinated.

A search is underway for a 75-year-old fisherman who went missing near Port Angeles Thursday evening. (Courtesy of U.S. Coast Guard)
Search continues for angler missing between Port Angeles and Victoria

Canadian, U.S. Coast Guard searching for 75-year-old man reported missing Thursday evening

Most Read