Tolls go on the new Port Mann Bridge when it officially opens in December

Tolls go on the new Port Mann Bridge when it officially opens in December

Security breach triggers warning to some toll bridge users

99 per cent of registered Port Mann accounts unaffected

More than 270 drivers who have just registered for the new Port Mann Bridge tolling system are being warned a privacy breach may have compromised their accounts.

An unauthorized employee who got the job in the Coquitlam service centre under false pretences and took the registrations of affected drivers by phone was fired Friday and is under investigation by the RCMP, Transportation Investment Corp. CEO Mike Proudfoot said.

“This person was not who he claimed to be when he was hired,” Proudfoot said.

He said the only affected customers are those who dealt with the worker by phone and they are receiving registered letters advising of the incident so they can watch their accounts for any unauthorized transactions.

“There’s no evidence to indicate that personal information has been compromised,” Proudfoot said, calling the letters a “precaution.”

He said accounts that were set up by drivers online – rather than by phone through the service centre – are unaffected.

“The vast majority of our accounts are registered online and the payment information is encrypted and cannot be accessed by any employee.”

So far, about 50,000 TReO tolling accounts have been set up covering 80,000 vehicles, meaning less than one per cent of accounts were at risk.

Port Mann Bridge users who register before March get half-price tolls for the first year as well as 20 free crossings if they sign up before December.

The fired worker was with tolling contractor Trans-Canada Flow and Proudfoot said the firm is taking the matter “very seriously.”

He said the TI Corp.’s immediate steps included conducting an internal review, calling in the RCMP, notifying B.C.’s Information and Privacy Commissioner and setting up dedicated phone lines where anyone affected can call and speak to a privacy specialist.

Asked if the incident may reduce public confidence and slow the TReO sign-up rate, Proudfoot said it should not.

“I’m confident the system is secure,” he said. “The integrity of the tolling system has not been compromised.”

B.C. Freedom of Information and Privacy Association executive director Vincent Gogolek said the incident sounds serious and such breaches can allow criminals to commit not just credit card fraud but identity theft.

“When you have these very large collections of personal data and personal information it becomes attractive,” he said. “If this stuff is valuable to Facebook it is also valuable to criminals.”

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Spray paint was discovered at Hot Rocks. (Special to The News)
Popular Maple Ridge summer destination vandalized

Rocks discovered with spray paint along South Alouette

Police shut down 240 Street after a single vehicle accident. (The News files)
Maple Ridge man dies following crash

Police believe he went into medical distress before accident

An early morning fire forced the evacuation of a Maple Ridge apartment building on Saturday, April 3 (Deborah Hampton/Special to The News)
City of Maple Ridge thanks volunteers for response to Easter weekend blaze

Emergency Support Services volunteers stepped up to help displaced residents

A partial image from the painting Kanaka Creek by Eric Hotz, which in the exhibit at the Pitt Meadows Art Gallery.
A Study of Nature exhibition opens at Pitt Meadows Art Gallery

Eric Hotz paintings feature familiar scenes from across the Lower Mainland

Burnaby MLA Raj Chouhan presides as Speaker of the B.C. legislature, which opened it spring session April 12 with a speech from the throne. THE CANADIAN PRESS
B.C. NDP promises more health care spending, business support in 2021 budget

John Horgan government to ‘carefully return to balanced budgets’

A youth was arrested following a car crash on Wallace Street on Saturday, April 10. (Karl Yu/News Bulletin)
Onlookers laugh and jeer as B.C. teen beaten, then forced to strip and walk home

Police arrest older teen, call video shared on social media ‘disturbing’

Surrey RCMP are seeking the public's help to locate three puppies stolen from a South Surrey home on April 10. (Surrey RCMP photos)
Puppies stolen during weekend break-and-enter in South Surrey

Surrey RCMP seeking public’s assistance in locating three American Bulldog puppies

A lady wears a sticker given out after receiving a COVID-19 vaccine at a clinic in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS
B.C.’s COVID-19 case count slows after last week’s peak

3,219 new cases since Friday, 18 additional deaths

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

North Cowichan councillor Tek Manhas did not violate the municipality’s code of conduct by posting a sexist meme on Facebook, council concludes. (File photo)
B.C. municipality to take no action against councillor who posted sexist meme

Tek Manhas’s meme doesn’t violate North Cowichan council’s code of conduct, municipality concludes

Guinevere, lovingly referred to by Jackee Sullivan and her family as Gwenny, is in need of a gynecological surgery. The family is raising money to help offset the cost of the procedure. (Jackee Sullivan/Special to Langley Advance Times)
Langley lizard’s owners raise funds for gynecological surgery

The young reptile is scheduled for operation on Tuesday

—Image: contributed
Indoor wine tastings still allowed in B.C., not considered a ‘social gathering’

“Tasting is really just part of the retail experience. The analogy I use is you wouldn’t buy a pair of pants without trying them on.”

Mounties say they “corralled” four Ford Mustangs April 4 after an officer saw the muscle cars racing down 184 Street near 53 Avenue at about 10 p.m. (File Photo)
Mounties impound four Mustangs

Surrey RCMP say they seized four cars for street racing

Most Read