TransLink looks to replace criticized HandyDart provider

Riders have complained about inconsistent service

HandyDart riders in Metro Vancouver might soon have a better experience, according to TransLink.

On Tuesday, the agency suggested Ontario-based First Canada as a replacement for U.S.-based MVT Canadian Bus, following a six-month procurement process.

First Canada already runs HandyDart service for BC Transit in Victoria, Kelowna, Kamloops and Vernon.

The company also operates community shuttle service for TransLink in Langley and on Bowen Island.

TransLink said that the new provider will allow it to “have greater oversight and accountability of the operation, and be in a better position to provide improved service standards for its customers.”

TransLink has faced criticism in the past for the way HandyDart is run.

HandyDart Riders’ Alliance member Elizabeth McKeller spoke to what she saw as the faults of MVT Canadian Bus at a TransLink meeting this summer.

“There’s no accountability with the contractor,” Elizabeth McKeller told the board, insisting dispatching problems have happened multiple times in recent months.

READ: TransLink board hears latest complaints about HandyDart

TransLink directors are to vote on the decision during their Dec. 14 meeting.

If approved, First Canada will launch a website the next day to assist riders with the transition.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Downtown Maple Ridge BIA helping to stock the shelves for the food bank

Participating businesses will have donation boxes available for the month of October

City of Maple Ridge continues the hunt for new industrial land

Since 2014, 203 acres of industrial land has been designated for future employment needs

Fraser health sends letter warning of possible COVID exposure at Maple Ridge school

Parents of students at Yennadon Elementary were told an individual at the school has contacted virus

LETTER:

Catch much more BC Votes 2020 coverage from the Black Press Media in days and weeks to come

Langley man arrested in connection with $264,000 drug and cash bust in Grand Prairie

Police have warrants out for Christine Emes and Christopher Gilliat, also from Langley

B.C. records 98 more COVID-19 cases, most in Lower Mainland

One new senior home outbreak, Surrey Memorial outbreak over

VIDEO: COVID won’t dampen Lower Mainland woman’s Halloween spirit

Langley’s Tanya Reid posted video offering suggestions of how trick-or-treating might look for her

PHOTOS: 2nd calf in a month confirmed among Southern Resident killer whale pod

Center for Whale Research said they will eagerly await to observe the calf to evaluate its health

97 distressed horses, cats and dogs seized from farm in Princeton

RCMP assisted as BC SPCA executed search warrant

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Father hopes journey to aviation-safety program inspires hope

Former South Surrey resident Greg Sewell hasn’t given up on quest to mandate older-plane retrofits

$250K reward offered as investigation continues into Sea to Sky Gondola vandalism

Police also asking for specific footage of Sea to Sky highway around time of incident

Trudeau ‘disappointed’ by RCMP treatment of Sikh officers over mask issue

World Sikh Organization of Canada said taking Sikh officers off the front lines constitutes discrimination

Most Read