People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

Travel industry ‘in tailspin’ as federal government adopts new COVID-19 test rules

There isn’t yet a list of approved testing agencies for the new regulations

The travel industry in Canada has been thrown into a “tailspin” by new federal rules requiring a COVID-19 test before Canadians are allowed back into the country from most international travel, says the Association of Canadian Independent Travel Advisors.

The timing of Transport Minister Marc Garneau’s announcement of the new protocol last Thursday — New Year’s Eve — could not have been worse because many agents had closed their offices for the holiday long weekend, the group said in a statement.

“The releasing of this new protocol in the afternoon of New Year’s Eve put most of our industry into a tailspin,” ACITA said.

“With no warning in place, people who had chosen to travel over the New Year were not given the opportunity to cancel or change their trips.”

ACITA is a new association started by independent travel agents last spring in part to lobby for government assistance for the industry due to challenges caused by the pandemic.

It says the testing move “seems to be having the opposite effect” from helping the industry recover.

The federal Conservatives are calling for an emergency meeting of the House of Commons to consider a study of the testing requirement, with multiple Liberal ministers asked to testify.

The change in Ottawa’s policy left travel agents like Calgary’s Janez Law scrambling to get in touch with clients who are on trips or planning to take trips.

“People don’t like it very much but what can you do, you have no choice if you want to come home, right?” she said, adding it’s difficult to provide advice to her clients because of the lack of detail in Ottawa’s plan.

She said a Canadian client now in the Philippines said she will have to endure a six-hour-plus bus trip to the capital, Manila, to get the required test to ensure she is allowed back into Canada when she returns on Thursday.

Law said such tests are expensive in most of Asia, adding the test in Manila is expected to cost $150.

Her agency, Travel Far and Beyond, specializes in arranging trips to Asia but has experienced a 90 per cent decline in volume due to the pandemic.

Law added she personally supports the idea of more testing of travellers if it makes Canada safer.

The new rules will further discourage customers who are already wary of travelling to Africa during the pandemic because of its perceived quality of health care, said Pat Littlejohn, a co-owner of Toronto’s Wild Journeys Safaris in Africa.

“We sell trips to Africa. It actually might be very difficult to obtain one of these tests in Africa before returning to Canada. This just might be an impossibility,” she said.

“To put that requirement on just seems to just shut down travel, basically.”

READ MORE: Feds weigh cutting COVID-19 sickness benefit for Canadians who have travelled

Quick tests for COVID-19 at the airport would be a much better way to proceed, she said, adding many of her clients have put their plans “on hold” until the pandemic situation clears up.

The ACITA statement says most travel clients are willing to accept an additional cost related to travel during the pandemic but fear they could face “being gouged” to get the required testing.

“Our clients, those who have travel booked, are now looking to cancel their trips, not only due to the uncertainty that arises should they have difficulty getting a test within the allotted 72-hour time frame, but also due to the additional costs associated,” the group said in its statement.

It added that travel agents have been unable to tell passengers set to depart Canada this week whether testing locations they’ve identified will be included in Ottawa’s list of approved facilities since that list hadn’t been published.

Dan Healing, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirustravel

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Independent Investigations Office of BC (IIO) is looking into the death of man discovered Jan. 11 in east Maple Ridge. (Black Press files)
B.C.’s police watchdog investigating man’s death in Maple Ridge

Man was found dead Jan. 11 after recent contact with police

Staff at Bruce’s Country Market are being asked to monitor for symptoms of COVID-19 after an exposure at the Maple Ridge grocery store. (The News files)
Employee at Maple Ridge grocery store tests positive for COVID-19

All other staff in the department have tested negative for disease

Alouette Heights.
Fire at Alouette Heights in Maple Ridge puts half of residents out of their units

Coast Mental Health said fire was small, but sprinkler system caused damage

People skate on a lake in a city park in Montreal, Sunday, January 10, 2021. THE CANADIAN PRESS/Graham Hughes
The end of hugs: How COVID-19 has changed daily life a year after Canada’s 1st case

Today marks the one year anniversary of COVID-19 landing in Canada

Myrna Norman credits social activity for her success fighting dementia. (Special to The News)
Maple Ridge woman writes inspirational book documenting living with dementia

Myrna Norman has been an active community advocate for de-stigmatizing the debilitating disease

Crews with Discovery Channel film as an Aggressive Towing driver moves a Grumman S2F Tracker aircraft around a 90-degree turn from its compound and onto the road on Saturday, Jan. 23, 2021. It was the “most difficult” part of the move for the airplane, one organizer said. (Jenna Hauck/ Chilliwack Progress)
VIDEO: Vintage military plane gets towed from Chilliwack to Greater Victoria

Grumman CP-121 Tracker’s eventual home the British Columbia Aviation Museum on Vancouver Island

Chilliwack Law Courts. (Black Press file)
Man sentenced to 20 months for sexual offences involving a minor in Mission

Will Laws Clark was 22 and victim was 13 at time offences began

Rolling seven-day average of cases by B.C. health authority to Jan. 21. Fraser Health in purple, Vancouver Coastal red, Interior Health orange, Northern Health green and Vancouver Island blue. (B.C. Centre for Disease Control)
2nd COVID vaccine doses on hold as B.C. delivery delayed again

New COVID-19 cases slowing in Fraser Health region

Provincial health officer Dr. Bonnie Henry talk about the next steps in B.C.’s COVID-19 Immunization Plan during a press conference at Legislature in Victoria, B.C., on Friday, January 22, 2021. Two more cases of the COVID-19 strain first identified in South Africa have been diagnosed in British Columbia, bringing the total to three as of Jan. 16.THE CANADIAN PRESS/Chad Hipolito
B.C. now has three cases of South African COVID-19 variant, six of U.K. strain

Both variants are thought to spread faster than earlier strains

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Rodney and Ekaterina Baker in an undated photo from social media. The couple has been ticketed and charged under the Yukon’s <em>Civil Emergency Measures Act</em> for breaking isolation requirements in order to sneak into a vaccine clinic and receive Moderna vaccine doses in Beaver Creek. (Facebook/Submitted)
Great Canadian Gaming CEO resigns after being accused of sneaking into Yukon for vaccine

Rod Baker and Ekaterina Baker were charged with two CEMA violations each

Police discovered a makeshift nightclub in a Vancouver apartment on Jan. 23, 2021, and say it wasn’t the first time this month officers have been called to the unit over social gathering concerns. (Phil McLachlan - Capital News)
Doorman of makeshift ‘booze-can’ in Vancouver apartment fined; police look to court order

This marks the fourth complaint about social gatherings inside the apartment in January

A Kelowna couple welcomed their Nooner baby in December. (Flytographer)
Kelowna couple welcomes baby girl from Hotel Zed Nooner campaign

Nicole and Alex will now have 18 years of free stays at the hotel

The Abbotsford Tulip Festival is permanently closing, with plans to eventually set up in Armstrong, B.C. (Abbotsford News file photo)
Abbotsford Tulip Festival is closing, with plans to rebloom in Armstrong

Event organizer says pandemic and sale of land were factors in decision

Most Read