Sponsored by West Coast Toyota | Impress Branded Content
Getting your vehicle serviced is often not the first thing on your to-do list.
Most of us dread walking into a service department and getting the news that the repairs will cost a fortune. Are you getting the best deal? Is this service really needed?
These questions almost always enter our minds.
So how do you get those questions answered?
At West Coast Toyota, your vehicle will be serviced by professionals and at competitive prices. You can trust that your experience will give you peace of mind and put you at ease.
“My philosophy, as a service manager, is that I want you to come in and feel comfortable about having your vehicle serviced,” said Rick Bultitude who has been the West Coast Toyota service manager for nine years and with the Toyota brand for over 20. “I tell every customer that we will not touch the vehicle until you know exactly what it is going to cost you. I would put my technical staff up with anybody. Our prices are competitive with anyone in the area. We use genuine Toyota parts and that’s very important to us.”
Building up trust with the customer is also important.
“A lot of service managers don’t like to have their offices right out with the customers, but when you walk in, you will either see me in my office or out with the customers,” he said. “Trust is something that takes a long time to develop and it only takes seconds to erode. We have many long-time customers that have recommended us to others because of that trust. We need to ensure that the service we provide is an experience that makes the customer want to come back.”
Our service department is currently going through a major expansion and, once complete, West Coast Toyota will be able to serve its customers even better.
“There are a lot of vehicles on the road and everyone needs to service their vehicles, Toyota is a great brand and we want to continue to live up to that quality,” he said.
• For more information call: 604-465-9146, see http://www.westcoasttoyota.com, or visit West Coast Toyota at 19950 Lougheed Highway in Pitt Meadows.