The province is bringing in a new system to rank glass repair and collision shops, according to the Insurance Corp. of B.C.
The program will rank businesses on various metrics, such as their rates, the state of their training and equipment, customer service and choosing to fix glass chips instead of replacing the windshield whenever possible.
It will begin gathering data for collision repair shops on Feb. 3, and glass repair shops on March 2. The information will be made public once enough is collected. Once available, customers will be able to see the rankings on ICBC’s shop locator webpage.
The province said the changes will lead to greater efficiency, faster processing times and lower costs for drivers.
The change comes after the much-maligned auto insurer has faced criticism for sky-high premiums for young drivers from upgrades to its system last fall.
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