LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (THE CANADIAN PRESS/Cole Burston)

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (THE CANADIAN PRESS/Cole Burston)

LifeLabs unable to confirm if Maple Ridge clients affected by data breach

LifeLabs said the data hack affected up to 15 million customes, majority in B.C. and Ontario

LifeLabs said it cannot say how many people in Maple Ridge were affected by a recent data breach that saw up to 15 million customers’ data potentially accessed as the investigation is ongoing, according to the organization.

Charles Brown, president and CEO of LifeLabs, wrote an open letter to customers on Dec. 17 that explained the company had suffered a cyber-attack that involved “unauthorized access” to their systems with “customer information that could include name, address, email, login, passwords, date of birth, health card number and lab test results.”

READ MORE: LifeLabs facing proposed class action over data breach affecting up to 15M clients

Approximately 15 million customers were affected, primarily in B.C. and Ontario.

Most customers potentially affected in B.C. have visited a LifeLabs for medical tests or other locations like hospitals, medical clinics, private and public lab providers across the province, LifeLabs explained.

“As a provider of laboratory services, we partner with many health care providers who send customer specimens to LifeLabs for testing. As a result, LifeLabs does not have contact information for all of our customers,” says LifeLabs.

The company is working with health care providers to notify customers through public channels.

“We can confirm that the data has been retrieved and that the issue has been contained,” says LifeLabs.

READ MORE: Hackers target LifeLabs medical database in B.C., Ontario

LifeLabs has notified the privacy commissioners of the attack, according to Brown’s open letter.

“At this time, our cybersecurity firms have advised that the risk to our customers in connection with this cyber-attack is low and that they have not seen any public disclosure of customer data during their investigations, which include monitoring of the dark web and other online locations.”

LifeLabs says it is working with cybersecurity firms to put in place safeguards to protect customers’ information and reduce the risk of future attacks.


@JotiGrewal_
joti.grewal@blackpress.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Gabriel Fitzpatrick and Shae Laing both received the Kwantlen Polytechnic University Dean’s Award for Outstanding Achievement in Masonry. (Colleen Flanagan/The News)
Maple Ridge students receive top honours in masonry

Received Kwantlen Polytechnic University’s Dean’s Award for Outstanding Achievement in Masonry

Tommy Picco lost his life to an overdose in October, 2020. (Special to The News)
Grieving Maple Ridge mother calls for decriminalization of drugs for Black Balloon Day

Five people died in Maple Ridge this January of suspected illicit drug toxicity overdose

Tyson Phare has moved from the Ridge Meadows Flames to Junior A hockey in Ontario.
Two Flames players moving up to Junior A hockey

Maple Ridge boys Duff and Phare leaving hometown Junior B squad

Flight Sergeant Samantha Laverton of 583 Royal Canadian Air Cadet Squadron in Maple Ridge will be performing in The Commonwealth Day Cadet Band Concert. (Special to The News)
Maple Ridge cadet to perform in concert celebrating Commonwealth

Flight Sergeant Samantha Laverton will be performing with cadets from the U.K and Australia

The hall as it appears today. (Special to The News)
Heritage Japanese Meeting Hall starts new life as a child care centre

Now used as a church, site will be developed for six houses

B.C. Health Minister Adrian Dix and provincial health officer Dr. Bonnie Henry head for the B.C. legislature press theatre to give a daily update on the COVID-19 pandemic, April 6, 2020. (B.C. government)
B.C. nears 300,000 COVID-19 vaccinations, essential workers next

564 new cases, four deaths, no new outbreaks Thursday

Shiromali Krishnaraj arrives from India and receives a mandatory COVID-19 test at Pearson International Airport during the COVID-19 pandemic in Toronto on Monday, Feb. 1, 2021. B.C.’s approved rapid tests also use a nasal swab, with a machine to scan for COVID-19 antibodies. THE CANADIAN PRESS/Nathan Denette
B.C.’s rapid COVID-19 tests have produced only two positive results

Tests deployed for exposures in schools, outbreaks in care homes, jails

BC Emergency Health Services confirmed that a call was received just before 10 a.m. Ground paramedics, as well as an air ambulance, are on the way to the area. (SUSAN QUINN/ Alberni Valley News)
BREAKING: Helicopter goes down on Bowen Island

Unclear how many passengers aboard and unclear where the helicopter was going

The Nanaimo bar display at the Nanaimo Museum. (City of Nanaimo Instagram)
City of Nanaimo points to correct recipe after New York Times botches batch of bars

City addresses ‘controversy’ around dessert square’s layers

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

A man holds a picture of Chantel Moore during a healing gathering at the B.C. Legislature in Victoria on June 18, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. First Nation demands transparency in probe into second fatal RCMP shooting

‘Police have killed more Tla-o-qui-aht First Nation members than COVID’

Statue of Lady Justice at B.C. Supreme Court in New Westminster. (File photo: Tom Zytaruk)
Surrey man found guilty in murder of his wife in 2018

Rizig Bona’s next court date is today

Hope’s station house, moved from its original location along the railroad to 111 Old Hope Princeton Way. (Emelie Peacock/Hope Standard)
Citizens file B.C. Ombudsperson complaint against Hope Council in Station House fracas

Demolition contract has been awarded, completed by April 30

Provincial health officer Dr. Bonnie Henry updates B.C. on the COVID-19 situation. (B.C. government)
Dr. Bonnie Henry predicts a ‘post-pandemic world’ for B.C. this summer

‘Extending this second dose provides very high real-world protection to more people, sooner’

Most Read